Join FCAA

Serve your consumers with support from FCAA

Hundreds of thousands of Americans struggle under the weight of financial stress and debt every day. Our members work diligently to help these consumers overcome their debt and develop financially healthy lives. Join FCAA to amplify your agency’s capabilities.

Our organization works tirelessly on behalf of our members and the consumers they serve. We set industry standards and consumer protection guidelines, advocate for our members in legislative and other arenas, and offer industry leadership and valuable services that our members desire.

Join the Financial Counseling Association of America and realize the benefits for your organization and the consumers you serve.

What is the FCAA?

The Financial Counseling Association of America (FCAA) is a national membership association representing agencies providing consumer credit counseling, debt management services, student loan counseling, housing counseling, bankruptcy counseling and debtor education, financial education and other services.

How does the FCAA serve members?

Our mission is to provide high-value services designed to establish equilibrium between consumers, creditors and member agencies for the successful rehabilitation of debt-challenged families and individuals.

We do this by:

• Setting industry standards and providing consumer protection guidelines for our members
• Offering compliance oversight for the best interests of our members and the consumers they serve
• Representing our members before state and federal legislative bodies
• Supporting consumer issues and industry initiatives with the media
• Championing consumer financial education
• Campaigning for equity and fair interaction between the nation’s creditors and the credit counseling industry
• Leading, advocating for and providing value-added services to our members through collecting data on member needs, measuring member satisfaction and continuously striving to improve association effectiveness

FCAA membership requirements

The FCAA invites your credit counseling agency to consider membership. 

To protect the best interests of all our members and consumers, we require that members meet specific requirements. For a complete list of FCAA membership requirements, please contact our Executive Director, Lori Pollack, at 866-278-1567. 

• Membership in FCAA is based on strict adherence to a high standard of professional conduct as outlined in our FCAA Standards and Best Practices
• Each FCAA member agency must meet all applicable statutory requirements in the states where its business is conducted. Agencies must be accredited by an approved third-party accreditation provider and all counselors of FCAA member agencies must be certified by an approved credit counselor certification program.
• All services are to be delivered with integrity, fairness and professionalism, regardless of age, race, creed, religion, sexual orientation, employment, marital or financial status.
• There are no initiation or application fees to join FCAA. Annual membership fees are based on a calendar year and are prorated quarterly, based on the joining date within the first year. Dues are based on a sliding scale of revenues as reported on IRS Form 990, with minimum dues of $2,500 and maximum dues of $18,500.

We invite you to join the nation’s leading credit counseling agencies and experience the benefits of FCAA membership. Our members are a group of like-minded agencies who constantly strive for greater transparency, better outcomes and serve as a reflection of our industry’s standard of excellence.

If you have questions about membership, please contact the Financial Counseling Association of America’s Executive Director, Lori Pollack, at 866-278-1567.